The Personal Jeweler Return and Refund Policy

Our Return and Refund Policy

Thank you for shopping at Your Personal Jeweler. If for any reason, You are not completely satisfied with a purchase we invite you to review our policy on refunds and returns.

You are entitled to cancel your order within 7 days of receiving your order without giving any reason for doing so. The deadline for canceling an order is 7 days from the date on which you received the item(s) or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. Only in-stock orders are eligible for return. Made to order, special orders, and custom orders are Final Sales. To exercise your right of cancellation, you must inform Us of your decision using a clear statement. you can inform us of your decision by:

By email: info@thepersonaljeweler.com

By phone number: (248)721-9595

We will reimburse You no later than 7 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. Shipping fees are nonrefundable.

Conditions for Returns

For the item(s) to be eligible for a return, please make sure that:

The item(s) were received in the last 7 days.
The item(s) are in the original packaging. The item(s) are unused, in their original condition free of damage and wear.

The following item(s) cannot be returned: All made to order, custom, and special orders (made to your specifications or personalized).

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Only regular-priced items may be refunded. Unfortunately, item(s) on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.

Returning Items

You are responsible for the cost and risk of returning item(s) to Us. You should send the item(s) to the following address:

The Personal Jeweler
Attn: P. Carruth
23205 Gratiot Ave #336
Eastpointe, MI 48021

We cannot be held responsible for item(s) damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.

Gifts

If the item(s) were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the item(s) weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, we will send the refund to the gift giver.

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: info@thepersonaljeweler.com

By phone number: (248)721-9595